Support

Email info@getstarrd.app and a person will read it. Include the phone number you signed up with and we can find your account.

A cut didn't come out, or it looks wrong

Email us with the cut name and roughly when you tried it and we will re-run it. You paid for the cut, not the attempt, so a failed render is never charged twice.

It couldn't read my photos

Almost always the light. A window beside you beats a bulb above you, and your whole head needs to be in frame with your hair as it is now. The side photo matters more than people expect: it is the only thing that shows where your ears and hairline actually sit.

The cut looks close but not exact

That is the current limit of the technology and we would rather say so. The render gets the length, the silhouette and the sides right; it is not a photograph of a haircut you have had. Treat it as a good reference to hand your barber, along with the guard numbers on the card.

How do I get my money back

Email us. If something went wrong on our side we will sort it out. We cannot refund renders that worked and you simply did not like, because each one costs us real money to produce.

Delete my account and my photos

Email us from the number you signed up with, or ask in the app. We delete the account, the photos you uploaded and every render. There is no retention period we hold you to.

What happens to my photos

They are used to generate the haircuts you ask for and stored so your own results are still there when you come back. They are not used to train anything and they are not shown to anyone else. Full detail on the privacy page.